Terms & Conditions

1. Acceptance of Terms

By creating an account or using Where's The Farmer ("the App", "we", "us"), you agree to these Terms and Conditions. If you do not agree, do not use the App.

2. What the App Does

Where's The Farmer is a discovery and communication platform connecting customers with local farmers, butchers, and fresh produce sellers. Customers can discover public profiles and listings, save favourites, chat with farmers, request multi-item deliveries, and see delivery progress. Farmers can create profiles and catalogues, publish listings, receive requests, manage deliveries, collect reviews, and view sales information. We do not act as a seller, food business, courier, or payment intermediary for purchases between customers and farmers.

If you enable map features, OpenFreeMap provides the map tiles. Location search is a separate feature: when you type a place, address or postal code, the app sends that search through our server to Google Maps Platform's Geocoding service to find matching places worldwide, even if the map is off. Choosing a Google Maps location or directions link opens Google's service. See our Privacy Policy and Cookies Policy for details.

3. Eligibility

You must be at least 16 years old to use the App. By using the App you confirm that you meet this requirement.

4. Accounts

• You are responsible for keeping your account credentials secure.
• You must provide accurate information when creating your profile.
• You may not create accounts for others without their permission.
• You choose whether to use the app as a customer or as a farmer/seller.
• We reserve the right to suspend or terminate accounts that violate these terms.

5. Farmer Listings

• Farmers are responsible for the accuracy of their listings, including product descriptions, pricing, and availability.
• Listings must relate to genuine food or produce that the farmer grows, raises, or makes.
• Farmers are responsible for complying with all laws and requirements that apply to their food business, including food safety, labelling, allergens, weights, pricing, tax, licences, and delivery obligations.
• You must not post misleading, fraudulent, or illegal content.
• Customer accounts cannot publish farmer listings.
• We reserve the right to remove any listing that violates these terms without notice.

6. Subscriptions and Payments

• New farmer accounts receive one 90-day free posting trial. Posting is unlimited during that trial.
• After the 90-day Full trial, farmers can use the Free plan for one text/location post every 30 days, choose Posting at €40 per year for unlimited posts and images, or choose Full at €70 per year for all farmer features.
• The trial does not automatically become a paid subscription. A farmer must actively choose to subscribe.
• Posting and Full subscriptions are billed annually and renew automatically unless cancelled before the next renewal date.
• Subscriptions and in-app boosts are processed through Stripe Checkout. Stripe's terms and privacy policy also apply to those payment pages.
• Farmers may purchase a listing boost for €5. A boost is intended to increase visibility for 48 hours and does not guarantee views, enquiries, or sales.
• You can manage or cancel a subscription through the Profile page and Stripe's billing portal. Cancellation normally takes effect at the end of the current paid period.
• Refunds are handled in accordance with applicable consumer law and our support decision. Nothing in these terms limits a statutory right to a refund or cancellation.

7. User Content

By uploading images, listings, reviews, messages, or other text to the App, you grant us a non-exclusive, worldwide, royalty-free licence to display and store that content for the purpose of operating the App. You retain ownership of your content. You confirm that you have the right to upload any content you submit (e.g. you took the photos yourself).

You must not upload content that is:

• Illegal, offensive, hateful, or defamatory.
• Infringing on third-party intellectual property rights.
• Spam or commercial advertising unrelated to local produce.

Reviews and public profile information may be visible to other users. Chat messages and delivery request details are shared with the people involved in that conversation so the requested service can be arranged.

8. Transactions Between Users

Where's The Farmer is a discovery and communication tool only. We are not a party to any transaction, agreement, or dispute between a customer and a farmer. Customers and farmers are responsible for agreeing the product, price, payment method, delivery arrangements, refunds, and any applicable legal requirements. Farmers may direct customers to Stripe, Revolut, or a hosted payment link, but we do not hold or settle those customer-to-farmer funds. We do not guarantee the quality, safety, authenticity, availability, or legality of any product listed on the platform. Users transact entirely at their own risk.

9. Delivery Requests and Reviews

A delivery request is a request for a farmer to consider. It is not a confirmed sale until the farmer accepts it. Requests may include multiple products, quantities, requested delivery dates, addresses, Eircodes, map pins, and notes. A farmer may accept or decline a request and is responsible for updating its delivery status. Delivery statuses are informational and do not guarantee that a delivery will be completed.

Reviews must be honest, relevant, and based on a genuine interaction. We may remove reviews that are unlawful, abusive, deceptive, discriminatory, or unrelated to the app's purpose.

10. Limitation of Liability

To the maximum extent permitted by law, Where's The Farmer is not liable for any indirect, incidental, or consequential damages arising from your use of the App. Our total liability to you will not exceed the amount you paid us in the 12 months preceding the claim.

11. Availability

We aim to keep the App available at all times but do not guarantee uninterrupted service. We may carry out maintenance, updates, or suspend the service without notice.

12. Changes to These Terms

We may update these Terms from time to time. Continued use of the App after changes are posted means you accept the updated Terms. We will notify users of material changes via the App or email where possible.

13. Governing Law

These Terms are governed by the laws of Ireland. Any dispute arising from these Terms will be subject to the jurisdiction of the Irish courts, without affecting any mandatory consumer rights or protections that apply to you.

14. Contact

For questions about these Terms, contact us at: team@wheresthefarmer.com